Terms of Service — Guido

Status: Draft — recommended legal review before publication.

Effective date: 1 April 2026

Document version: 1.0 (see section 15).

Operator: SmartCode Krzysztof Piotrak, Żebrówka, Poland (“we”, “us”, “Guido”).

Contact: [email protected]

1. Agreement

By creating an account or using the Guido mobile application (the “App”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the App.

The App lets authors create location-based stories with text, images, audio, and video, and publish them after our review. Listeners can discover stories, buy Scrolls (in-app virtual currency), unlock access to stories, and experience content along a route or in context. Features may evolve over time.

We aim to make the App available in the EU first and worldwide where permitted by law and app store rules.

Our Privacy Policy (published at the URL referenced in the App) explains how we process personal data and is incorporated into these Terms by reference.

2. Eligibility and accounts

• You must be old enough to enter into a binding contract in your country and meet any minimum age required by Google Play and applicable law.
• Google Play may, in certain jurisdictions (for example selected U.S. states), require age verification or parental consent for users declared as minors. We respect those platform signals and adapt the in-app experience where technically feasible.
• You are responsible for your account credentials and for activity under your account.
• We may suspend or terminate accounts that violate these Terms or applicable law (see section 8).

3. User roles

• Listener: discover content, purchase Scrolls, unlock stories, bookmark or save content, and use related features (e.g. maps, playback).
• Author: create and edit stories and media, set pricing where the App allows, submit content for review before publication, request payouts where available, and use author tools.

You may only use features available for your role in the App.

4. Virtual currency, purchases, refunds, and story access

Scrolls

• Scrolls are a limited in-app license to obtain entitlements (such as unlocking a story) as shown in the App. They are not cash, bank money, or a stored-value instrument outside the App, have no cash value outside the App, and are not transferable except as we expressly allow in the App.

Unlocking and price changes

• Unlocking a story or content may consume Scrolls or other entitlements as shown at the time you confirm the action.
• If a story’s price changes after you have already unlocked it, your existing unlock remains valid for that content as implemented in the App; we do not take away access you already purchased except where required for legal, security, or fraud reasons.

Payments and refunds

• All purchases are processed by Google Play. Google’s terms, refund windows, and dispute procedures apply first. See: Google Play refunds.

Story unlocks (final sale)

• When you spend Scrolls to unlock a story, that access is granted immediately in the App. In normal circumstances a bought story stays bought and we do not refund that unlock once completed.
• Exceptions: We may reverse the unlock and refund or credit Scrolls (or otherwise make you whole, as the App allows) if we remove or disable the story from the service because it contains invalid or fraudulent material, violates these Terms or the law, or we cannot or will not complete the commercial arrangement (including author payout) for that story in line with our policies. We will handle such cases case by case, subject to Google Play’s refund mechanics and mandatory law. Nothing here limits Google Play or mandatory consumer rights where they apply.

Scrolls still in your wallet (unused)

• If you bought Scrolls but have not yet spent them (they remain as balance in your account), it is possible to obtain a refund for those unused Scroll purchases, subject to verification, fraud prevention, and Google Play’s ability to process a refund for that transaction. Contact us at [email protected] with your Play order details; we cannot guarantee refunds outside what Google Play and applicable law allow.

General

• Mandatory consumer rights in your country (including in the EU) may give you additional rights that are not waived by these Terms, where the law does not allow them to be waived.

EU consumers — withdrawal (14 days)

• If you are a consumer in the European Union (or where equivalent rules apply), you may have a 14-day right to withdraw from certain distance contracts without giving reasons, as implemented in your country.
• That right does not apply to digital content that is supplied or made available in a way where you requested immediate performance and acknowledged that you lose your right of withdrawal once delivery begins — for example, once you unlock or access paid story content or otherwise use digital content that was fully performed with your consent. It also does not deprive you of mandatory rights under consumer law or Google Play refund rules where they apply.

5. Author payouts (Stripe)

• Where we offer payouts, we may use Stripe (or another provider we disclose in the App). You enter into a direct relationship with Stripe when you complete Stripe’s onboarding through the link or flow we provide in the App. Stripe’s terms, fees, and identity checks apply to you as a Stripe user.
• Author revenue share: as configured in the App, 55% of the applicable amount attributed to the author under our pricing rules is allocated to the author’s earnings (see also our Privacy Policy for how we process payout-related data). If the App shows a different percentage, the in-app display prevails if there is ever a conflict with this document.
• Payout requests are subject to minimum and maximum Scrolls thresholds shown in the App (currently aligned with 100 and 1000 Scrolls per request in the product configuration, subject to change with notice where required).
• Payouts may be delayed, withheld, or reversed for fraud prevention, chargebacks, legal compliance, or errors. Taxes on your income are your responsibility.

6. Your content and licence

• As an author (and whenever you upload material to the App), you may submit text, audio, video, images, and location-related information as part of stories or your profile. You are solely responsible for ensuring that you own or have all necessary rights — including copyright, related rights, image/likeness permissions, and licences — for everything you upload. You represent that your content does not infringe third-party intellectual property or other rights.
• Listeners who post user content (e.g. reviews or other inputs if offered) are similarly responsible for rights in what they submit.
• You grant us a non-exclusive licence to host, process, encode, transmit, display, and distribute your content as needed to run the App and related services (including moderation and review).

Story moderation (pre-publication review)

Story content is reviewed by us before it is published. We may refuse or remove content that breaks these Terms or the law. During or after review we may also block or suspend accounts that repeatedly or seriously violate these Terms (see section 8).

Adult content (18+)

The App permits authors to publish content intended for adults aged 18 and over ("adult content"), subject to these rules:

• You must correctly label any story that contains adult themes, nudity, strong language, graphic imagery (in a contextually justified context — see section 8), or other mature material with the adult age-restriction (AgeRestriction = 18+) before submitting it for review.
• Submitting adult content without the correct age label is a violation of these Terms and may result in rejection, removal, or account suspension.
• We do not make adult-labelled content available to users who have not indicated they are 18 or older, to the extent technically implemented in the App.
• Adult content must still comply with all other rules in these Terms; the adult label does not permit illegal content.

Listener reviews (post-publication moderation)

Listener reviews and ratings are published immediately without pre-publication review. However:

• We may remove or hide any review at any time that violates these Terms or applicable law, including reviews containing inappropriate language, personal attacks, spam, hate speech, or illegal content — without prior notice.
• We use automated tools, including AI-assisted scanning, to analyse review content after publication and flag reviews that may violate these Terms. Flagged reviews are subject to human assessment and may be removed.
• Users may report a review through the mechanisms we provide in the App (e.g. the support / contact flow with the subject "Inappropriate content").
• We act on reports and automated flags at our discretion and aim to respond within a reasonable time.
• Automated scanning analyses the text content of reviews only; it is used as a flagging aid, not as a sole decision-maker for removal. A human moderator makes the final call on removal.

General

• We may remove or restrict content or accounts for legal, safety, or policy reasons.
• Account closure, removal, and listener access: If you delete your account, we suspend or terminate it, or we remove your content, we may stop displaying that content in the App. We may retain certain data for the periods described in our Privacy Policy (for example legal, tax, fraud, security, or backup needs). Where a listener has already unlocked content, we may continue to provide access as implemented in the App, except where we must disable content for legal, safety, IP, or payment reasons (see also section 4).

7. Copyright infringement notices and takedown (DMCA-style procedure)

If you believe that content made available through the App infringes copyright (or another intellectual property right that you are entitled to enforce), you may send us a notice of claimed infringement.

Where to send notices: Use the Contact / support form in the App and describe the claim clearly, or email [email protected] with the subject line “Copyright notice”.

Contents of a valid notice (adapted from the U.S. Digital Millennium Copyright Act (DMCA) and commonly expected under comparable laws). Your notice should include:

1. Identification of the copyrighted work (or, if multiple works are covered by a single notification, a representative list of such works) that you claim has been infringed;
2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate that material (e.g. story title, author nickname, and any identifier or screen shown in the App);
3. Your name, postal address, telephone number, and electronic mail address;
4. A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law;
5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
6. A physical or electronic signature of the person authorised to act on behalf of the owner of the exclusive right.

We may remove or disable access to material we reasonably believe to be infringing and may take action against repeat infringers, including account termination, where appropriate. Counter-notification and reinstatement rules under the DMCA (or equivalent) may apply; we will communicate relevant steps if your content was removed following a notice.

This section is provided for practical compliance and does not waive any mandatory rights or procedures in your jurisdiction. It does not constitute legal advice.

8. Prohibited conduct and enforcement

You must not use the App to break the law; infringe others’ rights; harass; spread malware; hack or bypass security; manipulate payments or Scrolls; or upload illegal or prohibited content.

You must not: reverse engineer, decompile, or disassemble the App except where mandatory law allows; use robots, scrapers, or other automated means to access the service or collect data from it without our prior written consent; probe or test the vulnerability of our systems without authorisation; interfere with other users’ access; or use the App or its content for commercial purposes that are not expressly permitted (for example reselling access, unauthorised bulk download, or building a competing product from our data).

Prohibited content — the following is never permitted, regardless of age label:

• Sexual content involving minors (CSAM) — zero tolerance; immediately reported to authorities.
• Content that glorifies, incites, or instructs real-world violence against specific individuals or groups.
• Graphic violence (e.g. gore, graphic injury or death) unless it serves a clear historical, educational, journalistic, or documentary purpose directly related to the story's subject matter (e.g. photographic documentation in a story about a historical atrocity). Gratuitous graphic violence with no such contextual justification is prohibited.
• Hate speech targeting individuals or groups based on protected characteristics.
• Content that is illegal in the applicable jurisdiction (e.g. defamation, incitement, non-consensual intimate imagery).

Adult content without correct labelling: Submitting adult content (nudity, explicit material, strong language, or other mature themes) without setting the 18+ age restriction label is prohibited — see section 6.

Illegal or prohibited content (authors): If you attempt to submit illegal or prohibited content, we may issue a warning. Repeated or serious violations may result in a ban (account termination or permanent loss of author access), in addition to any legal consequences. We reserve the right to immediately terminate accounts submitting content in the zero-tolerance categories above, without prior warning.

9. Location, maps, user content, and safety

Maps and location (including GPS, routes, and map tiles) are provided for general guidance and discovery only. They may be inaccurate, incomplete, out of date, or unsuitable for a particular activity. Map and trail data are not a legal survey, property boundary, land-access determination, or official navigation record.

Activities you undertake outdoors (including walking, cycling, driving, or visiting sites described in stories) can involve risk of injury, death, or property damage, hazards (traffic, terrain, weather, wildlife, other people), and legal restrictions (private land, permits, protected areas). To the fullest extent permitted by applicable law, we do not assume responsibility for such outcomes arising from your use of the App or reliance on user-generated stories, routes, or media. You are solely responsible for your own safety, judgment, and compliance with local laws and land rules.

User-generated content is created by authors and other users. We do not warrant that it is accurate, complete, safe, lawful, or fit for any purpose. It is not professional legal, medical, safety, or travel advice.

10. Third-party services

The App relies on services such as Google (Play, Firebase, Maps/Places), Stripe, email delivery for support, and others described in our Privacy Policy. Their terms and privacy policies also apply where relevant.

11. Disclaimer and limitation of liability

The App and all content available through it are provided “as is” and “as available” to the fullest extent permitted by law. We do not guarantee that the App will be uninterrupted, error-free, or free of harmful components. Third-party services and user content may fail or change without notice.

To the extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the App.

Nothing in these Terms limits rights that cannot be limited under applicable law (including mandatory EU/EEA/UK consumer protections).

12. Indemnity

To the maximum extent permitted by the law that applies to you (including mandatory consumer protections that cannot be contracted away), you agree to indemnify, defend, and hold harmless Guido and its operators, contractors, and service providers from claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of: (a) your content or your use of the App; (b) your breach of these Terms or of applicable law; or (c) disputes between you and other users. We will promptly notify you of any claim we seek indemnity for, where practicable. You may not settle any claim in a way that admits fault for us or imposes obligations on us without our prior written consent.

13. Changes to the service, suspension, and discontinuation

We may change, suspend, or discontinue the App, any feature, or any content at any time, for operational, legal, security, or business reasons. We will give notice where required by applicable law; where no specific notice period is required, we may use in-app notice or publication of updated Terms or policies.

We do not guarantee perpetual availability of any story, feature, or unlock in a particular form; mandatory consumer rights and section 4 (including refunds where applicable) continue to apply where the law requires.

If these Terms or your use of the App end, the provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability where allowed, indemnity where allowed, governing law, and dispute terms) remain in effect to the extent permitted.

14. Feedback

If you send us ideas, suggestions, or feedback about the App (whether unsolicited or in response to a request), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate that feedback without obligation to you (including payment or attribution), except where mandatory law provides otherwise.

15. Document versioning and changes to these Terms

Versioning: These Terms carry a document version identifier at the top (e.g. 1.0). Material changes will be reflected in an updated text, a new effective date, and alignment, where we maintain such a practice, with the legal documents version embedded in the App build.

How you are informed: When we change these Terms, we will publish the updated document at the URL used in the App and notify you in the App (for example through a dialogue, mandatory re-acceptance flow, or in-app notice), and where appropriate by email, as required by applicable law. The App may store your acceptance of the current legal documents version locally; after reinstallation or on a new device, you may be asked to accept the Terms and Privacy Policy again.

Continued use of the App after the effective date of an update may constitute acceptance of the revised Terms where the law permits. If you do not agree, you must discontinue use and may request account deletion as described in our Privacy Policy.

EU consumers: If you are a consumer in the European Union, you may have a right to withdraw from the contract within 14 days in the circumstances described in section 4 (including limitations for digital content).

16. Governing law and disputes

• These Terms are governed by the laws of Poland, without prejudice to mandatory consumer protection rules of the country where you habitually reside if you are a consumer in the European Economic Area or where such rules apply.
• If you are a consumer, you may also have the right to use the EU ODR platform: https://ec.europa.eu/consumers/odr.
• Disputes may be brought before the competent courts of Poland or, where applicable, the courts of your Member State of residence.

17. Contact

[email protected]